Terms & Conditions

VUE D’ENSEMBLE

This website is operated by Ava Love Doll. Throughout the site, the terms “we”, ‘us’ and “our” refer to Ava Love Doll. Ava Love Doll offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this site and/or purchasing any of our products, you are engaging in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms and Conditions”, “Conditions”), including any additional terms, conditions and policies referenced herein and/or hyperlinked thereto. These Terms and Conditions apply to all users of this site, including, but not limited to, users who browse the site, are sellers, customers, merchants, and/or content contributors.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions of this agreement, then you must not access the website or use any of the services, products or goods offered on the website. If these General Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Terms and Conditions of Sale and Use.

All new features and tools added to this store in the future will also be subject to these Terms and Conditions of Sale and Use. You may review the most current version of the Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions of Sale and Use by posting updates and/or modifications on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

ARTICLE 1 - CONDITIONS OF USE OF OUR ONLINE STORE

By accepting these Terms and Conditions, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, nor may you, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).

You must not transmit viruses or other code of a destructive nature.

Any breach or violation of these Terms and Conditions will result in the immediate termination of your Services.

CLAUSE 2 - GENERAL TERMS AND CONDITIONS

We reserve the right to refuse access to the services to any person at any time, for any reason whatsoever.

You understand that your content (excluding your credit card information) may be transferred in an unencrypted manner, and this implies (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without our prior express written permission.

The headings used in this agreement are included for your convenience, and will not limit or affect these Terms.

ARTICLE 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up-to-date. The content of this site is provided for informational purposes only and should not be relied upon as your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain certain prior information. Such previous information, by its nature, is not up to date and is provided for information purposes only. We reserve the right to change the content of this site at any time, but we are under no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 - CHANGES TO SERVICE AND PRICES

Prices are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content of the Service) without notice and at any time.

We will not be liable to you or any third party for any price changes, suspension or discontinuance of the Service.

ARTICLE 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may only be available online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Returns Policy.

We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer screen will display the colors accurately.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, and in any geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of service or product made on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information, or other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.

ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household or per order. Such restrictions could include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the e-mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers or distributors.

You agree to provide current, complete and accurate order and account information for all orders placed through our store. You agree to promptly update your account and other information, including your e-mail address, credit card numbers and expiration dates, so that we may complete your transactions and contact you if necessary.

ARTICLE 7 – OUTILS FACULTATIFS

We may provide you with access to third-party tools over which we have no control or influence.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no legal liability arising from or related to the use of these optional third-party tools.

If you use any of the optional tools offered on the Site, you do so at your own risk and discretion, and you should consult the terms and conditions under which such tools are offered by the relevant third-party supplier(s).

We may also, in the future, offer new services and/or features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions.

ARTICLE 8 - THIRD-PARTY LINKS

Some content, products and services available through our Service may include elements from third parties.

Third party links on this site may direct you to third party web sites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, products, services or other items accessible on or from such third-party sites.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions conducted in connection with these third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding these third party products should be submitted to these third parties.

ARTICLE 9 - USER COMMENTS, SUGGESTIONS AND OTHER PROPOSALS

If, at our request, you submit specific content (for example, to enter contests), or if without our request, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by mail, or otherwise (collectively, “Comments”), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any media any Comments you send to us. We are not and shall not be obligated to (1) maintain any Comments in confidence; (2) pay any compensation to anyone for any Comments provided; or (3) respond to any Comments.

We may, but have no obligation to, monitor, edit or remove content that we believe, in our sole discretion, is unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions.

You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your Comments will not contain any unlawful, libelous, defamatory, offensive or obscene material, nor will your Comments contain any computer virus or other malicious software that could in any way affect the operation of the Service or any associated web site. You may not use a false e-mail address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are entirely responsible for all comments you post and their accuracy. We take no responsibility and assume no aliability for any comments posted by you or any third party.

ARTICLE 10 – RENSEIGNEMENTS PERSONNELS

The submission of your personal information on our store is governed by our Privacy Policy. Cliquez here to consult our Privacy Policy.

ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS

From time to time there may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions which may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information on the Service or any associated website is inaccurate, at any time and without notice (including after you have placed your order).

We are under no obligation to update, modify or clarify any information in the Service or on any associated website, including but not limited to pricing information, except as required by law. No defined update or refresh date in the Service or on any associated website should be relied upon to conclude that the information in the Service or on any associated website has been changed or updated.

ARTICLE 12 - PROHIBITED USES

In addition to the prohibitions set forth in the General Terms and Conditions of Sale and Use, you are prohibited from using the Site or its content: (a) for illegal purposes; (b) to induce others to commit or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, hurt, slander, libel, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any associated or independent web site or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort information from, browse, explore or scan the World Wide Web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security measures of our Service, any other web site, or the Internet. We reserve the right to terminate your use of the Service or any related web site for violating prohibited uses.

ARTICLE 13 - EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not warrant or represent that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time we may discontinue the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless otherwise expressly stated by us) provided on an "as is" and "as available" basis for your use without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability or merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Ava Love Doll, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenues, lost savings, lost data, replacement costs or any similar damages, whether in contract, tort (even negligence), in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any service or product from this Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of their occurrence. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

ARTICLE 14 - COMPENSATION

You agree to indemnify, defend and hold harmless Ava Love Doll, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they reference, or your violation of any law or the rights of a third party.

ARTICLE 15 - SEVERABILITY

In the event that any provision of these General Terms and Conditions of Sale and Use shall be held to be illegal, void or unenforceable, such provision shall nevertheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severable from these General Terms and Conditions of Sale and Use, such severance not to affect the validity and enforceability of any remaining provisions.

ARTICLE 16 - TERMINATION

The obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or otherwise. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease to use our site.

If we determine, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions, we may also terminate this agreement at any time without notice to you and you will remain liable for all amounts owing up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

ARTICLE 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions or any other policies or operating rules published by us on this site or in connection with the Service constitute the entire understanding and agreement between you and us and govern your use of the Service, and supersede all prior or contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions).

Any ambiguity as to the interpretation of these General Terms and Conditions of Sale and Use shall not be construed to the detriment of the drafting party.

ARTICLE 18 - APPLICABLE LAW

These Terms and Conditions and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with applicable law.

ARTICLE 19 - MODIFICATIONS TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE

You can consult the most recent version of the General Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site periodically to check for changes. Your continued use of or access to our site following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

ARTICLE 20 - CONTACT DETAILS

Questions concerning the Terms and Conditions of Sale and Use should be sent to [email protected].

You can also reach us by telephone or post using the contact details at the bottom of this page.

ARTICLE 21 - PAYMENT DEADLINES

In the event of non-payment on one of the due dates, the consumer is informed that he has 6 days to regularize his situation, in which case articles 23 and 25 of our general terms and conditions apply.

ARTICLE 22 - AVAILABLE PAYMENT METHODS

• Bank and credit card
• Transfer
• Paypal

ARTICLE 23 - PAYMENT AND LATE PAYMENT

We retain absolute ownership of the goods sold until payment of the full price in principal and accessories. Non-payment of any or all instalments may result in reclaiming the goods and suspending dispatch of the order. If the product is in transit, it will be redirected to Ava Love Doll's head office and made available to the customer until full payment of the goods and related transport, including any additional transport costs incurred as a result of the customer's failure to pay.

In the event of late payment, a penalty equal to 3 times the legal interest rate will be payable (Decree 2009-138 of February 9, 2009). Penalties are payable without the need for a reminder. They accrue from the day following the payment date shown on the invoice.

A fixed indemnity of 40 euros for collection costs is due in the event of late payment (decree 2012-1115). If the costs exceed 40 euros, Ava Love Doll reserves the right to request additional compensation from the consumer, which will be justified.

ARTICLE 24 - IMMEDIATE TRANSFER OF RISK

The transfer of responsibility for the custody and safekeeping of the goods sold to the customer takes effect as soon as they are delivered or handed over to the carrier responsible for transporting them.

ARTICLE 25 - DEFECTIVE ITEM(S)

It is the consumer's or customer's responsibility to check that their order is in good condition on receipt. In addition, it is stipulated that the consumer or customer has 24 hours from receipt of the order to produce any necessary proof. The time and day of delivery used is that provided by the carriers as proof of delivery. This article applies to all carriers commissioned by Ava Love Doll. Documents such as photos and videos should be sent to: contact [@] avalovedoll.com

ARTICLE 26 - PAYMENT BY INSTALMENTS

In the event of non-payment of one of the due dates, the full amount of the order is required to validate shipment of the goods. The due date is then automatically extended in 48 hours. After three unsuccessful attempts, payment by instalments is cancelled. If the product is still in transit, it will be redirected to Ava Love Doll's head office to be made available to the customer. Transport costs from Ava Love Doll's head office to the address stipulated by the customer are at the customer's expense up to a maximum of three hundred euros. A handling and storage fee of fifty euros is applicable.

ARTICLE 27 - REFUSAL TO PAY THE ORDER IN FULL

If, for any reason, the customer refuses to pay for the order in full, the sums paid will be considered as a deposit and will not be reimbursed. The customer is informed that he has a period of 30 days from the date of payment of the last instalment, in which case the order is cancelled and the deposit retained.

ARTICLE 28 - 14-DAY COOLING-OFF PERIOD

Consumers who have purchased goods or services remotely (over the Internet or by mail order) or off-premises (away from the seller's premises) have the right to withdraw from the contract within 14 days. Except, in particular, if they have ordered goods (or services) made to their specifications or clearly personalized.

In accordance with the Hamon law n° 2014-344 of March 17, 2014 relating to consumption, the buyer does not benefit from the right of withdrawal in the event of purchase :

• goods made at the consumer's request or clearly personalized

In the case of non-highly personalized products, such as dolls in stock, the right of withdrawal is valid only for unused products, returned in their original packaging with all accessories, not handled or loaded. In particular, sex toys must not have been used and, if the packaging has a seal, this must still be intact.
Under current law, the right of withdrawal excludes all goods that you have opened and that cannot be returned for reasons of hygiene: underwear, cosmetics, sex toys, etc.
The company Ava Love Doll reserves the right to refuse the return of a product in case of dissatisfaction for reasons of hygiene regarding the returned product.

ARTICLE 29 - DELIVERY TIMES

For items made to order, Ava Love Doll undertakes to deliver the goods within a maximum period of 180 days. In the event of late delivery, Ava Love Doll undertakes to agree with the consumer on a new delivery deadline that is reasonable in view of the situation, as provided for in article L.216-1 to L.216-3 of the French Consumer Code.

ARTICLE 30 - REFUSAL OF DELIVERY

In the event of refusal of delivery by the customer on a product made to order, the product(s) will be redirected to Ava Love Doll's head office and made available to the customer for 30 days. Any additional transport costs incurred by the refusal of the first delivery shall be borne by the customer.

After this 30-day period, which begins on the date the customer refuses delivery, the order is considered cancelled, and the deposit and goods are retained.

ARTICLE 31 - PRE-PRODUCTION ORDER VERIFICATION

In order to guarantee a full satisfaction to its customers, the company Ava Love Doll allows him to check with Ava Love Doll the accuracy of his order, options chosen before production. If necessary Ava Love Doll undertakes to modify the options at the request of the customer before production and subject to compliance with the deadlines set out below. The customer undertakes to be contactable within 72 hours via the information provided at the time of order.

Failing this, no verification will be carried out and the product will go into production. In the event of error(s) by the customer when ordering, Ava Love Doll declines all responsibility.

ARTICLE 32 - ORDER CANCELLATION

When an order is placed, we offer to check it before it goes into production (Article 30). The customer is then reminded of the deadlines and the procedure, so as to be as transparent as possible, in the interests of full disclosure.

Once the order has been checked and validated, your doll goes into production and it is no longer possible to cancel it, regardless of the method of payment used. The product remains the absolute property of Ava Love Doll until full payment of the order (Article 26). In case of payment by instalments, please refer to article 25.

However, it is possible to cancel an order within 24 hours and before it has been checked. In this case, we will cancel the order and refund you unconditionally. A percentage of 5% is retained to cover the bank charges generated when the order is placed.

ARTICLE 33 - REIMBURSEMENT

In the event of an order cancellation, reimbursement is generally made within 48 hours of collection, and may take up to ten days with the exception of SEPA direct debits.

Payments made via SEPA direct debit are refunded within eight weeks of collection.

ARTICLE 34 - BANK CHARGES IN THE EVENT OF REPAYMENT

If the customer wishes to cancel the order, bank charges and currency conversion fees are payable by the customer, regardless of the method of payment used. When we cancel an order because we are unable to honor it, we will pay the bank charges. In all cases, the cost of currency conversion is borne by the customer.

ARTICLE 35 - PRICE REDUCTIONS, REBATES AND DISCOUNTS

Price reductions (rebates, discounts and discounts) are neither exchangeable nor refundable.

ARTICLE 36 - MEDIATION

You are hereby informed that, as a consumer, you have the right to have recourse to a free mediation procedure with a consumer mediator with a view to the amicable resolution of your dispute.

The consumer ombudsman can only examine the dispute if the consumer has first tried to resolve it with the professional, by means of a written complaint in accordance with the procedures set out in the contract.

You can submit a request for mediation via the European Commission's online platform for amicable dispute resolution, which can be accessed here:

European online dispute resolution platform (RLL)

LEGAL INFORMATION

In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 for Confidence in the Digital Economy, called L.C.E.N., we bring to the attention of users and visitors to the site : www.avalovedoll.com the following information:

Ava Love Doll
Tel: 01 84 80 85 24
WhatsApp: +33(0)7 68 82 33 70

E-mail address : [email protected]

ACCOMMODATION

The site is hosted by Hetzner Industriestraße 25, 91710 Gunzenhausen, Germany.